Appointments

Appointments are now booked via online consultation from our front page. please click on the 'submit request'.

Our staff will be available to help you via telephone for those who do not have access to the internet, and will complete

the internet form whilst the patient is on the phone to the surgery. 

We ask for your support in not abusing the telephone help that is offered to patients who really need our support as it

may force us to review our service offer. 

Appointments will be triaged by a clinician before offering any face to face appointments. 

In the event of emergency you will be able to speak to one of our staff members via telephone.

You can use a  computer, smartphone or a tablet to make or cancel an appointment at a time that suits you, even when the practice is closed.

If you are not already registered for GP online services please submit a request or download NHS App.

Patients who are late or miss our call may be asked to re-book.

Patients may request to see a specific doctor, but please speak to our trained clinician as you may not get another call.

Multiple Appointments

If you want an appointment for more than one person, or require longer consultation  please request it on your submission.  

Extended Hours Consultation

We provide appointments outside our usual surgery hours. Our extended hours are from 6.30pm to 8.00pm Monday to Wednesday.

Please request  for a extended consultation on your submission.

Interpreter service

If you require an interpreter please let us know when requesting for an appointment. 

Telephone Advice

FOR WHEN YOU HAVE AN URGENT MEDICAL PROBLEM

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.

1. Phone the surgery and explain to reception that you have an urgent problem

2. Reception can then put you on the Duty Doctor list

3. The Duty Doctor will ring you back within 2 hours

4. The Duty Doctor will decide with you what you need, which could be:

• Advice over the phone

• An appointment at the surgery

• A home visit if you are really not well

• A referral to another service

Please see our services section for more information on our Duty Doctor service

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone who needs it.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. 

It is extremely rare for children to need home visits as they can be brought to the surgery (taking them out will do no harm).

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sick Certificates

If you are off work for less than seven days, you do not need a doctor’s certificate. You can use self certificate.

If you are ill for more than seven days, you will need to contact the doctor for a certificate

There are now Extra GP appointments in the evenings and at weekends available to City and Hackney patients.

In addition to the practice opening hours, patients in City & Hackney have access to a GP, Practice Nurse, Pharmacist and Healthcare Assistant (including blood clinics) appointments from 6.30pm - 8.00pm Monday to Friday and to GP appointments from 8.00am - 8.00pm Saturday, Sunday and Bank Holidays as part of the Extended Hours GP Access Service.

These appointments are available at GP practices across City & Hackney.  Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed.

Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.

Who can access the service?
Patients registered with a City and Hackney GP practice can book an appointment at the service through their GP practice. These appointments are not suitable for all types of problems. (NB This is not a walk-in service).  

What can I expect at a consultation with a GP?
One of the added benefits of the primary care extended access service is that the GP will have access to view your medical record during your visit to the primary care access centre. Having access to view your medical record means that the clinician will have a greater understanding of your medical history and health needs and can then choose the treatment that is right for you. The clinician will ask you for your consent before accessing your medical record.

Using this service will not affect your registration at your usual GP practice.

Who will have access to my medical record?
Once you have consented, only authorised staff within the service will have access to view your medical record. Clinicians can only review your medical record if you have given your expressed consent. If you do not consent then the GP will not be able to continue the consultation. Your medical information will be treated with the strictest of confidentiality.  All City and Hackney GP practices have agreed to sign up to a data sharing agreement which sets out what information will be shared, how and when.

What if I don’t want my medical records to be shared?
If you don’t want your medical records to be viewed then you will need to tell the receptionist or GP at your own practice when they are booking the appointment. They will then offer you an appointment at your own GP practice.

Your views and feedback about the primary care extended access service.
At the end of the consultation with the GP you will be asked to complete a patient experience survey. Your views and feedback are important and will help us to make improvements.

Tests and referrals

The GP’s in these centres will send any requests for tests and referrals back to your own GP practice to action – in a small number of cases your own GP practice might recommend a different management plan to the extended access GP.