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Online Services

Please note EMIS Access has now changed their name to Patient Access.

Patient Access is a website that allows you to book or cancel your appointment on-line, order repeat prescriptions, or send us a secure message.

In order ton order to activate on-line appointment booking or prescription requests please complete the relevant form below and return to the practice in person with proof of identification.

Online Patient Registration Form

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter

Have Your Say

consult online

Welcome to Cranwich Road Surgery

Please do not contact your GP for a COVID-19 vaccine.  The NHS is prioritising vaccinating people who experts have agreed will benefit the most. We will let you know when it is your turn. Please see  for advice. NHS North East London

We are not making any changes to our current service. Patients will be triaged by the doctor before a face to face appointment.  

Risk Management during Covid -19

All patients must wear face mask if you have any respiratory symptoms and sanitise your hands when you enter the building.

The number of patients who can access the building at one time is 4 and must be seated 2 meters apart.

Only the patient with the appointment must attend unless they have carer/ parent who needs to be present. 

Please use toilets at home before attending your appointment.

To order repeat prescriptions, please download the NHS App or Patient Access (

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Self Care

Please click on to get useful facts and update on selfcare before seeking medical help. 


Patients will be referred to community pharmacy if they can be treated by over the counter medication upon receiving a free consultation by the community pharmacist. 


Our modern building has been designed with full facilities for people with disabilities.

Accessible Information Standard

The Accessible Information Standard is a new law to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand.

The Accessible Information Standard tells NHS and adult social care organisations they must make sure people get information in different formats such as: - easy read, braille, advocate, British Sign Language (BSL), large print or email.

As part of the Accessible Information Standard we must:

  • Identify patients who may have an additional communication need.
  • Record the patient's need in our clinical GP system.
  • Flag the patient's record to assure additional communication needs are obvious to practice staff;
  • Share this information with other care givers such as social care;
  • Act to ensure our staff can effectively communicate with patients who may have additional communication needs.


Please inform a member of staff if you have any communication support needs. You need to help us make sure we get things right for you.

For details as to how we use your data to manage your care in line with the GDPR and the Data Protection Act of 2018 please click here

If you would like help in how to improve your digital skills. Please click on the link:


The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care and will not be affected by registering your Type 1 Opt-out preference.

However, your data is also shared pseudonymously (which means that the part of the data that identifies you as an individual is taken out) with other organisations to support health and care planning and research. These include the NHS nationally to assist with planning the response to a pandemic such as Covid19 and to support the NHS locally in planning and evaluating services provided by your practice.

You have the right to control how medical information about you is shared. If you do not want your personally identifiable patient data to be shared outside of your GP practice for purposes except your own care, you can register an opt-out. 

You can opt out by using this form to:

  • register a Type 1 Opt-out, for yourself or for a dependent (if you are the parent or legal guardian of the patient) (to Opt-out)
  • withdraw an existing Type 1 Opt-out, for yourself or a dependent (if you are the parent or legal guardian of the patient) if you have changed your preference (Opt-in)

This decision will not affect individual care and you can change your choice at any time, using this form. This form, once completed, should be sent to your GP practice to be processed. 

Please click the link below to fill in and submit the form to Practice in person (letter box) or via e-mail at

Type 1 opt- out form June 21

Please share your opinion with us for us to improve the service for you

(Site updated 23/06/2022)

Contact Details

Cranwich Road Surgery

Contact Telephone

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website