Patient’s Rights and Responsibilities

(Patients’ Charter 1991)


  • Receive health care on the basis of clinical need, not on ability to pay, lifestyle or any other factor
  • Be registered with a GP and change your GP easily and quickly if you wish to. Get emergency treatment at any time through your GP
  • Be referred to a consultant acceptable to you when your GP thinks it necessary, and be referred for a second opinion if you and your GP agree this is desirable.
  • You have the right to choose whether or not you want to take part in medical research or medical student training.
  • You can expect us to respect your privacy, dignity and religious and cultural beliefs at all times.
  • You have the right to have access to your health records and know that everyone working for the NHS is under a legal duty to keep your records confidential.
  • Have a complaint about NHS services investigated fully.


  • To let us know as soon as possible if you cannot keep an appointment.
  • Tell us if you have moved or changed name or telephone number.
  • Give us your comments so that we can improve our services wherever possible
  • Treat our staff with respect

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