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Appointments

Did you know you can book your appointment online?

Using online services makes it more convenient for people at our practice, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can make or cancel an appointment at a time that suits them, even when the practice is closed.

If you are not already registered for GP online services please let a member of the practice team know you would like to use this service

All consultations are by appointment only; telephone (020) 8802 2002.

Patients who are late may be asked to re-book.

Patients may request to see a specific doctor, but may then have to wait some time before an appointment with the doctor of their choice is available.

Multiple Appointments

If you want an appointment for more than one person, please tell the receptionist when booking the appointment so that you are given enough time with the doctor.

Teaching

The practice team occasionally teach student doctors or nurses. We hope that you will not mind a student being present during your consultation. If you would rather be seen alone, please tell the receptionist.

Telephone Advice

FOR WHEN YOU HAVE AN URGENT MEDICAL PROBLEM

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.

  1. Phone the surgery and explain to reception that you have an urgent problem

  2. Reception can then put you on the Duty Doctor list

  3. The Duty Doctor will ring you back within 2 hours

  4. The Duty Doctor will decide with you what you need, which could be:

  • Advice over the phone

  • An appointment at the surgery

  • A home visit if you are really not well

  • A referral to another service

If you call is not Urgent doctors and nurses do not like to interrupt consultations for non urgent calls. If you need to speak to the doctor or nurse, the best times are within the thirty minutes before surgery starts. At other times you may be asked to call back, or to leave a number for the doctor or nurse to call you, when free.  

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website